Support Engineer - Customer support

📋 Description Provide product support for enterprise software applications. Investigate and resolve customer-reported issues (functional, config, workflow). Collaborate with Product Engineering, Cloud Ops, and Customer Success. Experience with configurable enterprise web apps; strong SQL and troubleshooting. 🎯 Requirements 2-4 years experience in product/support or enterprise software troubleshooting Strong SQL and troubleshooting skills Experience with configurable enterprise web apps Familiar with REST and SOAP APIs; XML/JSON Excellent verbal and written English communication Experience with Jira, Confluence, or Salesforce Service Cloud 🎁 Benefits Professional growth and development opportunities Flexible working hours 4 recharge days per year High-end laptop (Dell or Mac) Competitive pay and bonus 18 vacation days per year