Customer Service Team Lead

📋 Description Conduct regular coaching to close performance gaps and drive improvement. Lead weekly team meetings for updates and action plans. Conduct end-of-month performance reviews with each team member. Monitor real-time performance: schedules, breaks, and attendance. Track daily KPIs (Service Level, Abandon Rate, Answer Rate). Foster a positive, productive team environment. 🎯 Requirements 2-3 years of BPO leadership experience. Leadership or supervisory experience preferred. Experience handling voice and chat channels. Strong communication skills; able to communicate to all levels. Willing to work onsite at PITX, Parañaque. Ability to analyze data and generate reports.