Enablement Manager (Support)

📋 Description Own enablement end-to-end; scope with Regional Manager; deliver initiatives. Onboarding & curriculum for Support Specialists; design and improve training. Coaching & development across tiers; close skill gaps with targeted interventions. Quality assurance program: scorecards, calibration, audits, reporting. Knowledge base / SSOT ownership; keep guides current. Lead a small Enablement & QA team; align with Managers/SMEs/WFM; report impact. 🎯 Requirements 4–6 years in enablement, training, L&D; 2+ years leading a team. Expert instructional design and curriculum development; drive change. Zendesk, Slack, Google Workspace; LMS and QA tooling; Redash/Snowflake a plus. Strong written and verbal English; ability to influence stakeholders. Self-directed, high ownership; balances independent action with alignment. Experience in fast-paced tech or operations.