Job Description
📋 Description Coach and develop your team in daily support and career growth Develop product expertise and step in to handle interactions when needed Oversee chat and email volume for timely responses Support cross-functional escalations and advocate for reps Identify opportunities to improve processes and CX Review Looker dashboards to track team performance 🎯 Requirements 3+ years in customer service or related field Leadership/Team lead experience, 5+ direct reports preferred Background in a B2C technology company Familiarity with Looker or similar data reporting tools Experience using Intercom 🎁 Benefits Health, Dental & Vision Plans Life Insurance Long/Short Term Disability 401k Matching Team Member Stock Purchasing Program (TMSPP) Tuition Reimbursement
