Job Description
📋 Description Post-sale owner of client relationships, retention, and growth. Lead quarterly business reviews and roadmap planning with clients. Own net revenue retention; drive upsell and expansions. Build technology roadmaps aligning business goals with ROI. Maintain knowledge of endpoint protection, IAM, M365/Azure. Coordinate with delivery, support, and sales to resolve issues. 🎯 Requirements 3+ years in account management, client success, or B2B roles. Familiar with IT services, MSPs, or technical support workflows. Proven track record of retaining clients and expanding revenue. Strong communication and relationships with IT leaders. Confident leading upsell and cross-sell conversations. Knowledge of technology roadmapping and business reviews. HubSpot or comparable CRM; ConnectWise/PSA experience preferred.
