Customer Operations Specialist - Remote within UK

📋 Description Platform monitoring and health checks for 200+ enterprise accounts Prepare data for QBRs and show ROI to Value Engineers Collect and escalate customer feedback to product/engineering Live support and enablement sessions to empower admins Admin onboarding: user provisioning, bulk uploads, SCIM/SAML tasks Triage tickets across all customers; distinguish user errors vs bugs 🎯 Requirements Customer-facing experience; onboard and enable customers Experience managing high-volume support or operations queues Experience owning complex onboarding/workflows at scale Strong technical triage skills with structured diagnosis Proven success handling enterprise onboarding/admin workflows Hands-on integration support (SSO, SCIM, identity providers) 🎁 Benefits 25 days leave + 2 volunteering days + birthday off 30 days holiday after five years Enhanced parental leave and private medical Professional development fund and Learn Anything fund Recognition & Rewards for great work Flexible start/finish times and remote options