Job Description
📋 Description Be first point of contact and advocate for customers Handle inquiries via omni-channel channels with exceptional service Educate customers on Figure and our products with knowledge Promote brand recognition by providing unrivaled support via phone, chat, and email Gather insights to improve Figure’s products and customer experience Provide technical support and troubleshooting for various issues 🎯 Requirements BA/BS from an accredited university with 1+ years in a customer-facing role Ability to obtain Hawaii MLO licensing within 60 days of hire Mortgage Loan Originator (MLO) license active within last 5 years in Hawaii is preferred Proven dependable and reliable team player Flexibility and adaptability to ongoing process refinements Confident, friendly and compassionate communication skills 🎁 Benefits Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums Company HSA, FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 holidays and PTO Up to 12 weeks paid family leave Continuing education reimbursement
