Job Description
📋 Description Own onboarding, coaching, PIPs, and performance exits Build and iterate sales playbooks balancing structure and judgment Track and analyze team metrics to identify issues Manage day-to-day ops including CRM, reporting, and processes Proactively communicate updates and business cases to leadership Drive a culture of accountability and continuous improvement 🎯 Requirements 4+ years of senior BPO sales management experience Strong operational background: reporting, process design, performance tracking Must have worked remotely with US-based companies American accent and polished communication skills Proven ability to manage up—framing asks in business impact terms Comfortable with direct, sometimes difficult performance conversations 🎁 Benefits Remote work with US-based teams Independent contractor engagement Competitive pay and growth opportunities Global exposure to fast-growing companies Culture focused on accountability and continuous improvement
