Helpdesk System Administrator

📋 Description Manage full hardware lifecycle: procurement, setup, inventory, shipping Onboard/offboard users: accounts and equipment access Provide helpdesk support across the org (Zoho Desk) in English and Ukrainian Manage access for 100+ services: audits, renewals, invoices Support security basics: access control, phishing prevention Document work and improve IT processes and knowledge base 🎯 Requirements Confident macOS user; curious about Apple ecosystem Hands-on IT experience — helpdesk, internship, or technical degree English: B1–B2 level Networking fundamentals (OSI model, protocols) and troubleshooting Self-organized; plan your day and prioritize requests 🎁 Benefits Fully remote with flexible schedule Salary in USD Mentor from senior IT Ops specialist Hands-on with 100+ tools: Google Workspace, Slack, ABM, Zoho Desk Build a complete sysadmin skill set for future opportunities