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Job Description
📋 Description Lead the Account Operations team to improve systems and processes. Recover funds from negative balances and manage complex issues. Coordinate with cross-functional teams to deliver projects on time. Mentor and develop staff; hire, train, onboard as needed. Plan and monitor long-term projects, budgets, and timelines. Escalate and resolve Account Operations issues across the org. 🎯 Requirements 4+ years in a support role or 3+ years in Account Operations. 1-2 years of people management or coaching interns/temporary staff. Proven ability to improve processes and run cross-functional projects. Experience with HubSpot or similar ticketing systems and CS metrics. Strong reliability, ownership, and follow-through. Commitment to ongoing self-reflection and inclusive practice. 🎁 Benefits Flexible schedules and unlimited time off. Comprehensive health, dental, and vision; plus HRA and disability. Life insurance and optional voluntary life coverage. Dependent care flexible spending accounts. Employee Assistance Program (EAP) benefits. 2% employer 401K match (up to 6%). At least three months paid parental leave. Home-office setup allowance of $1,000 for remote staff. Snack deliveries and digital subscriptions to major papers.
