Customer Value Partner, Mid-Market

📋 Description Lead end-to-end journey for Enterprise accounts from handover to renewal. Build multi-threaded relationships with HR, executive sponsors, and business leaders. Establish 12-month Mutual Action Plans and oversee launch in the First 90 Days. Lead structured Executive Business Reviews (EBRs) and synthesize ROI for senior stakeholders. Proactively identify expansion and upsell triggers; build ready-to-close cases with value proof and mutual action plans. Align Delivery, Product, and Support to remove barriers and improve Enterprise experience. 🎯 Requirements 2+ years in Customer Success, Account Management, or Consulting for Enterprise. Proven project leader who coordinates internal teams for smooth implementations. Data-fluent; interpret datasets to show ROI and tie delivery to client KPIs. Knowledge of Net Revenue Retention and growth opportunities. Comfortable with senior stakeholders; run EBRs with empathy and data. CRM (Salesforce) expert; maintain high data hygiene to keep accounts healthy. 🎁 Benefits Time off: 27 days holiday plus 5 special days. Health & wellness: private medical, life insurance, gym, Wellhub. Hybrid work: office three days per week; coaches once a month. Work-from-anywhere: up to 10 days per year. Space to connect: weekly catch-ups, celebrations, stocked kitchen.