Inbound Sales Team Manager

📋 Description Recruit, hire, train, and manage a remote customer service and scheduling team Create processes, scripts, and training materials Ensure inbound leads are answered quickly and professionally Monitor team performance and quality Coach underperforming team members Maintain strong appointment booking rates Report results and recommend improvements 🎯 Requirements Experience in a home services company (roofing, remodeling, HVAC, etc.) Experience leading remote customer service/scheduling teams Experience recruiting and managing lower-cost remote staff Experience creating processes and training programs Strong English communication skills Available during U.S. business hours Extremely reliable