Operations Manager, U.S. Customs and Border Protection

📋 Description

• Serves as the senior-most field representative, building alignment across internal teams and
• Clearly communicate user needs to the product team while maintaining deep product expertise
• Direct resourcing and strategic goals for a team of Partner Engagement Managers, balancing account
• Own customer retention and growth by driving renewals, identifying opportunities to expand product
• Cultivate lasting customer trust and align diverse stakeholder perspectives by communicating with
• Align your team’s efforts to deliver the best customer experience, while coordinating with fellow

🎯 Requirements

• Experience with large-scale staff planning, gained through Professional Education and/or military
• Familiarity and experience with major planning exercises and the protocols for software deployment
• Proven ability to expand business presence within a region, with emphasis on software or technology
• Experience in customer support, both face-to-face and remote, and capability to respond to
• Strong technical skills to master our application, engage onsite with technical subject matter
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and

🎁 Benefits

• Equity
• Bonus