Merchant Success Associate

📋 Description

• Partner with Merchant Success Managers to develop and improve scalable programs for supporting a
• Conduct proactive outreach to merchants, providing consultation, guidance, and mentoring on
• Support merchant retention and contract renewal efforts by engaging customers proactively
• Assist with quality assurance activities, feature testing, and documentation reviews to help ensure
• Collaborate with internal teams to identify merchant feedback, recurring challenges, and
• Provide support for accounting and collections activities as needed, helping resolve operational

🎯 Requirements

• Previous experience working with Shopify is required, with a strong understanding of the platform
• Customer service, customer success, account management, merchant support, or another
• Strong interest in building a career in customer or merchant success, with enthusiasm for
• A highly customer-focused mindset, with the ability to understand merchant needs, provide
• Strong communication and interpersonal skills, with the ability to engage merchants proactively
• Comfortable working in a collaborative environment alongside experienced Merchant Success

🎁 Benefits

• Opportunity to build hands-on experience in merchant and customer success without requiring prior
• Direct exposure to merchant growth, retention, subscription best practices, customer engagement
• Opportunity to work closely with experienced Merchant Success Managers and a dynamic, collaborative
• Experience developing scalable customer programs, automations, playbooks, and operational processes.
• Exposure to quality assurance, feature testing, documentation, and product adoption initiatives.
• Opportunity to contribute directly to merchant growth and long-term customer success.