Lead, Driver Service Management (Market & Operations)

📋 Description

• Review assigned individual market performance in terms of Driver Management
• Work with cross functional teams like Driver Operations and Platform Growth to ensure sufficient
• Equip local market teams with standardized compliance playbooks and infraction governance
• Support the strategy team in defining Service Quality framework by providing feedback from the

🎯 Requirements

• 5 years+ of experience in Operations or Platform Governance within a high-growth marketplace (e.g.
• Strong stakeholder management and project management experience to drive and influence the success
• High proficiency in English and strong communication skills to translate complex problems into
• Analytical and data-driven, must be comfortable using data and curious about facts, able to
• Ability to champion new processes from plan to close
• Positive, passionate, proactive, highly self-initiative, and attentive to details