Collaboration Engineering

📋 Description

• Own L3 operational support for Microsoft 365 collaboration services and participate in an on-call
• Manage and resolve incidents, service requests, escalations, and complex production issues within
• Perform root cause analysis, identify underlying issues, and drive corrective actions to prevent
• Monitor service health, alerts, platform performance, and operational indicators to proactively
• Analyze ticket trends and operational data to provide reporting insights and identify opportunities
• Maintain accurate knowledge base articles, technical documentation, procedures, and troubleshooting

🎯 Requirements

• 10+ years of professional experience in engineering, operations, infrastructure, collaboration
• At least 3 years of hands-on Microsoft 365 engineering experience in an enterprise environment.
• Deep understanding of Microsoft 365 collaboration services, including Microsoft Teams, SharePoint
• Strong experience troubleshooting complex enterprise collaboration environments and resolving
• Experience with incident, service request, escalation, and ticket management processes, preferably
• Familiarity with monitoring and alerting tools and the ability to interpret service health and

🎁 Benefits

• 12-month contract with potential for extension or conversion.
• Remote working opportunity.
• Opportunity to support and optimize a large-scale enterprise Microsoft 365 collaboration
• Exposure to critical collaboration technologies including Teams, SharePoint, OneDrive, Exchange
• Significant ownership over platform operations, incident resolution, service health, and continuous
• Opportunity to contribute to automation and operational process optimization.