Service Desk Engineer

📋 Description

• Provide first-line technical support via phone, and a ticketing system for Level 1 IT issues.
• Log, categorize, prioritize, and track incidents and service requests in ConnectWise/Autotask
• Troubleshoot and resolve issues related to user account management (password resets, unlocks
• Troubleshoot and resolve issues related to desktop/laptop hardware & software (Windows/macOS
• Troubleshoot and resolve issues related to basic network issues (Wi-Fi, VPN, DNS, DHCP).
• Troubleshoot and resolve issues related to common business applications (SaaS tools, email

🎯 Requirements

• 1+ years’ experience in Service Desk Engineer role
• Service Desk Operations Proficiency – understanding how a Service Desk functions
• Strong communication and customer service skill
• Performance Management – ensuring tickets are processed within SLA.
• Proficient in troubleshooting hardware, software, and networks
• Familiar with Windows, macOS, Office 365, Google Workspace

🎁 Benefits

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided