IT Customer Service Technician

📋 Description

• End user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including

🎯 Requirements

• High School Diploma / GED.
• Must have an active Secret clearance.
• Must be able to obtain Security+ certification within 6 months of start.
• Must have at least 2 years of experience in IT or Technical Customer Service.