Senior Technical Support Engineer - Elite

📋 Description

• You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions
• Investigate and reproduce issues in your own lab environment.
• Manage customer expectations and ensure SLAs are being met
• Communicate frequently follow up with the customer by phone, email, and internet meeting systems
• Contribute to our knowledge base
• Understand our business processes

🎯 Requirements

• Excellent understanding of how SaaS applications and supporting SaaS solutions operate
• Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and
• Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT)
• Experience with React, Angular, or Vue is a plus
• Understanding of PKCE (Proof Key for Code Exchange) and biometric integration
• Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)