New YorkFull TimeCustomer Support
Remotely
customer successgoogle analyticstechnical supportaccount managementmarketing analyticsecommercefacebook ads managertiktok seller center
Job Description
📋 Description
- Work with customers to help integrate our analytics product into their eCommerce infrastructure
- Provide setup support for early-stage customers, and eCommerce growth insights for those that are
- Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general
- Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and
- Act as the first line of support for any technical issues raised by customers via support tickets
- Proactively use internal tracking tools to investigate account health issues and customer usage data
🎯 Requirements
- Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field
- 3+ years of experience in Customer Success, Account Management, or Technical Support experience
- Experience in SAAS B2B software companies
- Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with
- Technical aptitude and comfort with troubleshooting integrations and product configurations
- Ability to partner closely with Onboarding and Support on bugs and technical issues
🎁 Benefits
- Equity package
- Comprehensive healthcare benefits (medical, dental, and vision)
- 401(k) plan
- Flexible PTO policy
- 12 company-paid holidays
- 12 weeks of paid parental leave
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