Implementation Consultant, Digitary (Canada)

📋 Description

• Manage implementation projects of standard complexity.
• Assume the role of a customer's trusted advisor during implementation.
• Assist in defining project scope and customer objectives, involving all relevant stakeholders and
• Maintain detailed project plans to monitor and track progress, keeping all team members accountable
• Collaborate with Instructure's CSM and engineering team to create XML document overlays.
• Manage expectations with customers and internal resources.

🎯 Requirements

• Solid foundation in project management, technical support, and/or customer success (minimum 3
• Experience with project management methodologies (CAPM or PMP preferred, but not required).
• Ability to rapidly identify options and develop a path forward when presented with customer
• Experience translating technical concepts to non-technical users.
• Exceptional organizational and communication skills (written, verbal, and presentational), plus
• Ability to both give and take direction constructively, work effectively individually or as part of

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program -
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team
• Generous time off, including local holidays and our annual “Dim the Lights” period in late
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work.