Customer Experience Associate

📋 Description

• Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat
• Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to
• Deliver white-glove support to brand and retail partners, providing proactive status updates and
• Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications
• Monitor and manage order workflows end-to-end, including intake, fulfillment coordination
• Process and track order adjustments, cancellations, returns, and account-level changes in internal

🎯 Requirements

• 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics
• Strong written and verbal communication skills in English, with high attention to grammar, tone
• Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and
• Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar); comfortable
• Solid understanding of order management processes, including fulfillment workflows, exception
• Ability to work independently in a remote environment with reliable internet connectivity, meeting

🎁 Benefits

• Competitive compensation commensurate with experience and market
• Fully remote work environment with a structured, collaborative team culture
• Exposure to a high-growth, technology-first distribution platform operating at scale
• Clear performance expectations with coaching and development support
• Opportunity to grow within a CX organization that is investing in systems, people, and operational