Customer Service Agent - Skylight

📋 Description

• Core Customer Service
• Accurately answer phone calls and emails from customers who need assistance with troubleshooting
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team KPIs

🎯 Requirements

• Excellent internet for video calls
• Ability to work on the US time zones (non-negotiable)
• Excellent English, including understanding of a wide array of idioms (assessed via written, phone
• 2 years in a Customer service role (Phone)