Job Description
About RHM
Reproductive Health Medicine & Gynecology (RHM) provides restorative medical care for gynecological, reproductive, and fertility health needs throughout a woman’s reproductive continuum, from puberty through menopause.
RHM’s medical protocols promote the dignity of the human person and prioritize the health and well-being of the whole person.
Job Overview
The Health Coach provides individualized health coaching to RHM and RHI patients while supporting patient engagement, communication, scheduling, and care coordination. This role manages a personal appointment calendar and serves as a responsive point of contact for patients participating in health coaching services.
Responsibilities
Health Coaching and Patient Engagement
- Provide health coaching appointments to RHM patients.
- Support patients in developing and working toward individualized health and wellness goals within the scope of the Health Coach role.
- Develop strategies to engage and encourage appropriate patients to participate in health coaching services.
- Follow up with patients regarding questions, needs, and next steps related to health coaching.
- Maintain timely, professional, and compassionate communication with patients.
Patient Coordination and Administrative Support
- Coordinate patient scheduling, inquiries, and communication related to health coaching services.
- Manage a personal appointment calendar and maintain accurate scheduling information.
- Respond to and coordinate incoming and outgoing patient inquiries and communications within 24 hours.
- Collect, organize, and appropriately file patient forms and documentation.
- Manage incoming and outgoing faxes and emails related to assigned responsibilities.
- Maintain accurate and organized patient information in accordance with RHM policies and applicable privacy requirements.
- Collaborate with RHM team members to support continuity of patient care and an efficient patient experience.
- Perform other related duties as assigned.
Qualifications
Required
- Completion of a health coaching, nutrition, or related certification program.
- Alignment with the mission of RHM, including recognition of the dignity of every human person from conception through natural death.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Strong organizational and time-management skills.
- Ability to prioritize and efficiently manage multiple responsibilities in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Working knowledge of general administrative and clerical procedures.
- Intermediate computer and software proficiency.
- Ability and willingness to learn new technology and software platforms, including Microsoft Teams, athenahealth, and RingCentral.
Preferred
- Experience in a healthcare, medical office, health coaching, nutrition, or patient-facing environment.
- Working knowledge of healthcare insurance processes and medical terminology.
Benefits
This is a part time position so is not eligible for full a full benefit package. The following is a list of our part time staff benefits:
- 24hrs of PTO accrued every 500 hours worked
- Some part time staff are eligible to participate in our 401K program after one year of employment.
Additional Information
This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. Responsibilities may be modified or assigned based on the needs of the organization.
Reproductive Health Medicine & Gynecology is an equal opportunity employer.
Salary: $28-$38Originally posted on Himalayas
