Customer Solutions Manager

📋 Description

• Serve as the primary point of contact for a portfolio of high-value enterprise customers, building
• Develop and strengthen customer relationships through proactive engagement, strategic guidance
• Educate customers on product capabilities and help them achieve optimal adoption and value from the
• Own customer-facing technical and business issues, troubleshoot problems directly, and coordinate
• Engage effectively with directors and C-level stakeholders, translating complex technical topics
• Partner with sales teams to monitor account health, identify expansion opportunities, and support

🎯 Requirements

• 5–10 years of experience in enterprise-level technology support, customer solutions, technical
• Demonstrated ability to build and maintain strong relationships across complex customer
• Strong customer orientation, ownership mindset, urgency, and consistent follow-through.
• Proven technical problem-solving abilities, with the adaptability and curiosity to learn new
• Experience supporting emerging products, services, or technologies as they enter new markets is
• Strong data analytics capabilities, including experience with SQL, Tableau, advanced Excel

🎁 Benefits

• Remote work arrangement based in India, with flexibility to support a global customer base.
• Opportunity to work with enterprise customers and senior decision-makers on complex technology and
• Exposure to telecom, RF, data analytics, AI/ML, networking, and emerging technology use cases.
• Collaborative environment spanning customer success, sales, product, data, and engineering teams.
• Opportunities to use AI and automation to improve customer outcomes and operational efficiency.
• Continuous learning and opportunities to expand technical, analytical, and strategic expertise.