AV Operations Specialist

📋 Description

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices
• Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all
• Provide genuine anticipatory customer service by establishing good working relationships with
• Attend PEO, Pre-Con, and pre-production meetings as needed.

🎯 Requirements

• High school diploma/GED required; Bachelor’s Degree preferred
• 3+ years’ experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.

🎁 Benefits

• Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support
• Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge.
• 401K with company match and support for education, courses, and certifications.
• Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.