Mandarin / English Gaming Support Agent

📋 Description

• Handle customer support for an assigned game studio
• Assist players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team under Team Lead and Operations Manager
• Stay updated on client projects, updates, past releases
• Provide friendly, helpful player support from a remote location

🎯 Requirements

• You speak Mandarin and English at an advanced level
• You have in-depth gaming knowledge and love video games
• You own gaming hardware and have a dedicated quiet workspace
• Experience in a customer service environment is a plus
• Strong troubleshooting initiative and ability to learn quickly

🎁 Benefits

• The flexibility to work 100% remotely
• A casual, diverse, inclusive culture with 80+ countries and 25+ languages
• Innovative tools and comprehensive training, plus online courses
• Career development initiatives and learning resources
• Remote-first company with global gaming/tech clients