Support Engineer- Tier II

📋 Description

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

🎯 Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience