Care Concierge

📋 Description

• First point of contact for patients and families seeking support
• Manage inbound calls, emails, and text messages with warmth and clarity
• Triangulate requests and route complex issues to the right team
• Guide patients through care journeys and problem-solve in real time
• Coordinate with clinical/administrative teams to avoid delays
• Maintain organized follow-ups across multiple channels

🎯 Requirements

• Empathy and strong communication skills
• Calm under high-volume and multi-threaded inquiries
• Excellent time-management and organization
• Judgment to decide when to resolve or escalate
• Comfort with technology (Google Workspace, CRMs, EHRs)
• Willingness to work remotely from Canada

🎁 Benefits

• Fully remote position with work-from-home flexibility
• Opportunity to improve mental healthcare access for older adults
• Meaningful impact helping patients feel heard and supported
• Collaborative, purpose-driven remote team
• Ownership of processes and growth within a growing org
• Exposure to healthcare operations and digital care delivery