Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and ensure on-scope delivery.
• Primary client contact; coordinate with internal teams.
• Onboard clients via video training sessions.
• Define and execute project scope per agreements.
• Build strong client relationships and identify improvements.
• Monitor KPIs and customer satisfaction, align with objectives.

🎯 Requirements

• Relevant experience in event management, customer support, or customer success in digital events.
• Strong Excel and database skills, including CSV data handling.
• Fluent written and spoken English.
• Ability to work with KPIs and link activities to business objectives.
• Excellent communication and interpersonal skills.
• Willingness to accommodate US business hours.

🎁 Benefits

• Flexible remote work, from home or another location.
• Opportunity to join a dynamic, international team.
• Ownership and professional growth opportunities.
• Exposure to digital events, customer success, technology, and global science community.
• Contribute to knowledge sharing and collaboration in scholarly fields.
• International working environment with colleagues across regions.