Customer Service Advisor

📋 Description

• Be the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot.
• Problem-Solve Like a Pro: Handle customer queries about accounts and contracts, escalates when
• Share Learning: Capture learnings to help with continuous improvement, share experiences with team.
• Keep Things Running Smoothly: Handle overdue balances, manage client communications, keep systems
• Succeed Daily: Use scripts and materials to meet Xplor’s service levels and priorities.

🎯 Requirements

• Customer Whisperer: People person with top-notch communication skills (phone, email, in person).
• Problem-Solving Ace: You identify problems and find solutions.
• Detail-Oriented Dynamo: Spot small details and document clearly.
• Team Player Extraordinaire: Willing to roll up sleeves and contribute.
• Adaptability: Comfortable in fast-paced environments with varying days.

🎁 Benefits

• Perks and Benefits include parental leave, volunteer days, diversity & inclusion initiatives