Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements to meet scope, timelines, and quality.
• Primary client contact; coordinate with internal teams to address needs and drive success.
• Onboard new clients via video training; ensure users understand workflows.
• Define and execute project scope per partnership agreements.
• Build strong client relationships; identify opportunities to improve outcomes.
• Gather feedback and influence product development and roadmap.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or scholarly communications is a plus.
• Proven track record of high customer and user satisfaction.
• Strong Excel and database skills; comfortable with CSVs and data imports.
• Ability to work with KPIs and link activities to business objectives.
• Excellent communication; strong phone/video skills; client-focused.

🎁 Benefits

• Competitive salary.
• Flexible remote work (home or elsewhere).
• Join a dynamic international team; growth opportunities.
• Ownership potential and professional development.
• Exposure to digital events, technology, and global academic communities.
• Contribute to knowledge sharing and scholarly communication.