Sr. Cloud Support Engineer

📋 Description

• Primary contact for customer support and escalations
• Provide status updates to customers
• Troubleshoot issues and find workarounds
• Collaborate with peers, Sales, CS, and Engineering
• 3rd party and internal coordination for issue resolution
• Create knowledge base content and solutions

🎯 Requirements

• 5-8 years supporting large enterprise customers
• Strong TCP/IP knowledge
• Experience with network security tech: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
• Familiar with DLP and encryption gateways
• Experience with UNIX/Linux and Windows systems; AD/LDAP desirable
• Proficient in tcpdump and common tools/protocols (TCP/IP, NTP, DNS, DHCP)

🎁 Benefits

• Not specified in data