Senior Support Consultant

📋 Description

• Lead technical response to complex incidents in a mature ITIL env.
• Provide 2nd line software application support for incidents/requests.
• Mentor colleagues; own major incident investigations.
• Coordinate logs, evidence and post-incident reviews.
• Work with Dev, Infra, Service Mgmt, and suppliers to resolve issues.
• Own planned maintenance activities and change planning.

🎯 Requirements

• Extensive experience in Application/Technical Support.
• Strong troubleshooting and analytical skills.
• Experience managing complex incidents end-to-end.
• ITIL-based service management experience.
• Ability to coordinate across multiple teams.
• Mentoring and people development experience.

🎁 Benefits

• Comprehensive benefits package and pension.
• LinkedIn Learning access for 15000+ courses.