Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels, including email, chat, and Slack, with high responsiveness
• Troubleshoot API and integration issues, including OAuth and API-key authentication, HTTP errors
• Investigate technical issues systematically by analyzing API logs, error messages, request/response
• Manage support cases within defined SLAs, prioritizing urgent issues, maintaining detailed case
• Reproduce and document bugs and edge cases, working with engineering teams to communicate findings

🎯 Requirements

• Proven experience in technical support or a closely related engineering role with a customer-first
• Strong troubleshooting and analytical skills with a systematic approach across web platforms, cloud
• Hands-on experience with REST APIs, including diagnosing requests/responses, HTTP errors
• Solid understanding of authentication mechanisms, particularly OAuth2, JWT, API keys, and related
• Experience with monitoring, logging, and observability tools, ideally in production systems and
• Familiarity with AI platforms, machine learning systems, or data-intensive applications is highly

🎁 Benefits

• Competitive salary and equity package.
• Interesting and technically challenging work at the intersection of generative AI, APIs
• Significant learning and career growth opportunities as the platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering teams, and other technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative media technologies.