Senior Customer Account Manager - East

📋 Description

• Own post-sale relationship for Enterprise accounts
• Lead onboarding and adoption with cross-functional teams
• Facilitate Executive Business Reviews aligning goals with product roadmap
• Monitor account health and mitigate risks
• Identify upsell/cross-sell opportunities with stakeholders
• Lead renewal processes and drive expansions

🎯 Requirements

• 8+ years in Customer Success/Account Management
• Experience in XaaS (SaaS/PaaS/IaaS) with Enterprise relationships
• Strong relationships at VP/executive level
• Experience leading QBRs/EBRs and lifecycle management
• Contract negotiation and escalation handling
• Cloud computing/IT services knowledge

🎁 Benefits

• Competitive base salary plus commission
• Stock options
• Health and welfare plans
• Life and disability insurance
• Retirement plan
• Unlimited flexible PTO