Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring scope, timelines, and quality.
• Serve as primary contact for clients; coordinate with internal teams to address needs.
• Onboard new clients via video training sessions; explain platform workflows.
• Define and present project scope aligned with agreements and expectations.
• Build client relationships; identify opportunities to improve outcomes.
• Monitor feedback and align efforts with strategic/financial objectives.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or scholarly communications is a plus.
• Proven track record of high customer satisfaction.
• Strong Excel and database skills; comfortable with CSV data imports.
• Experience using KPIs to tie customer activity to business goals.
• Excellent communication; comfortable via phone and video.

🎁 Benefits

• Competitive salary.
• Flexible remote work (work from home or another location).
• Opportunity to join an international, high-performing team.
• Ownership opportunities and professional growth.
• Exposure to digital events, customer success, technology, and global academic community.
• Contribution to technology that supports knowledge sharing and collaboration.