Customer Service Representative - German and English (Interim)

📋 Description

• Engage with Sellers and Buyers to resolve disputes and answer queries via chat, email, phone, and
• Mediates between customers to find solutions that work for both parties.
• Collaborate with Sales, Experts and other departments to improve the customer experience.
• Be the voice of Catawiki, contributing to customer retention and platform growth.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation; Live Channels
• Professional speaking/writing in German and English; strong communication skills.
• Strong analytical and critical thinking abilities.
• Experience in customer service or related roles (hospitality, tourism, retail, call-centre)
• Ability to switch between channels (phone, email, chat) quickly and effectively.
• Willingness to commute to Lisbon office and work in the office at least 2 days per week.

🎁 Benefits

• Annual Gross Base Salary: 18,000€ - 23,000€ depending on level and experience.
• Health Insurance from day 1 (including dental coverage).
• Work From Home Allowance to help with monthly bills.
• Commuting costs between home and office covered by Catawiki.
• Office in central Lisbon with hybrid working arrangements.