Senior Customer Success Manager
mongoDBRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer successsalesforceaccount managementapacgainsightmongodb atlashong kong
Also available on
Job Description
📋 Description
- Serve as main contact for MongoDB end users in APAC.
- Act as strategic advisor to customers on best practices and tech strategy.
- Lead cross-functional collaboration with Sales, PS, and Solutions Architects.
- Own customer portfolio, de-risk issues, and escalate to execs when needed.
- Build account plans to drive growth over multiple quarters.
- Lead executive reviews with CXOs and technical leaders.
🎯 Requirements
- 7+ years in Customer Success, Account Management, or similar.
- Advocate for customers and act as extension of their team.
- Strong technical curiosity about MongoDB and databases.
- Autonomy with ownership of portfolio and decisions.
- Entrepreneurial mindset; able to create new processes.
- Team player with collaboration across Sales, PS, Tech Services.
🎁 Benefits
- Global offices and flexible working culture.
- Competitive benefits and learning opportunities.
- Culture focused on leadership, collaboration, and growth.
Back to all jobs
