Customer Experience Engineer, L1

📋 Description

• Investigate real technical problems across platform, APIs, integrations, data, and customer
• Trace issues to root cause and communicate clearly with customers and internal teams.
• Own progressively complex work from investigation to resolution with increasing independence.
• Collaborate with CXE 2 engineers on high-risk or enterprise cases.
• Produce structured escalation reports for product issues and ensure customer closure when
• Leverage AI tools to accelerate investigation and improve responses.

🎯 Requirements

• Recent graduate or early-career engineer with up to 3 years of experience.
• Strong programming fundamentals; experience with Python, JavaScript, Java, or similar.
• Familiarity with REST APIs, HTTP, web apps, and system communications.
• Working knowledge of SQL and using data to investigate behavior.
• Curious, systematic approach; clear written and verbal communication.
• Willingness to learn, take feedback, and apply it quickly.