Customer Support Associate with Norwegian & English – Sofia

📋 Description

• Handle inbound customer calls for a telecom provider
• Provide professional, first-contact support when possible
• Resolve issues related to services, billing, SIMs, top-ups, and roaming
• Document interactions accurately in the system
• Maintain high standards of empathy and professionalism on every call

🎯 Requirements

• Norwegian – minimum B2
• English – minimum B2
• Undergraduate/Graduate/Postgraduate degree or equivalent
• Strong communication and active listening skills
• Good computer skills and ability to use multiple systems

🎁 Benefits

• Competitive salary + performance-based bonuses
• Additional health insurance
• Food vouchers
• Fully paid training and onboarding
• Relocation support for eligible candidates moving to Sofia