Junior Customer Support Representative

📋 Description

• First line of contact for NIQ Brandbank supplier clients
• Respond to inquiries via email, chat, and other channels
• Coordinate product deliveries within capacity and SLA guidelines
• Support cross-functional teams to ensure service quality
• Generate regular customer reports and activity insights
• Contribute to process improvements and customer satisfaction targets

🎯 Requirements

• Bachelor’s degree
• Experience in Customer Support, Customer Success, or similar
• Fluent English (written and verbal)
• Experience in B2B environments
• Strong organizational and time-management skills
• Attention to detail and problem-solving abilities

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)