NDLS Front Office Subject Matter Expert

📋 Description

• Processing driver licence applications including verification and payment
• Handling customer calls to meet service level agreements
• Escalating issues to 2nd line support and liaising with them
• Support Payroll & Scheduling activities for the team
• Stock control for the network of NDLS Centres
• Coordination with Regional Supervisors and internal departments

🎯 Requirements

• Strong Customer Service experience (2+ years)
• Attention to detail and accuracy
• Excellent communication and teamwork
• Flexibility & reliability
• PC Proficiency and MS Office
• Fluent English (Irish language an advantage)

🎁 Benefits

• Comprehensive training programme
• SGS Onboarding Platform – SGS Campus
• Employee Referral Incentive Scheme
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme