Customer Retentions Consultant

📋 Description

• Maintain and retain all iKhokha merchants
• Run proactive and reactive retention campaigns
• Provide over-the-phone training on features
• Grow merchant product portfolios with customers
• Handle escalations and ensure issue resolution
• Deliver exceptional customer experience to boost retention

🎯 Requirements

• Completed Matric/Grade 12
• 1–2 years call centre experience with CRM exposure
• Strong written and verbal communication
• Experience with product, FICA, technical support

🎁 Benefits

• Hybrid, remote, and in-office options
• Medical aid and group risk contributions
• Career growth and study leave
• On-demand learning access