B2B Appointment Setter Manager

AladdinB2B.com is an online platform built to transform the 170-year-old and a $137 billion trade show industry. Our easy to use web platform is specifically built for merchants, exhibitors, and trade show attendees across the globe to increase and justify their return on investment (ROI) by digitalizing the trade show experience.

Vision: To be the Global Leader for B2B Trade Technologies

Mission: Qualified B2B meetings for everyone, everywhere, leading to transactions

Our Culture:

We want to change the world of B2B Trade through the advancement of technology. We are looking for someone who fits the startups culture - we are a young, happy, and motivated masterminds team. We are working together from all around the globe: USA, UAE, France, Germany, Russia, Australia, Palestine, Pakistan, India , Philippines, Africa, KSA and Jordan forming an international mastermind alliance and bringing different cultures and prospects to the table. We do not operate with traditional management styles, thus we are looking for well organized, self-managed candidates that thrive independently just as well as with a team.

The seven Key Values we look for in a candidate:

• Dependability, if you say you will do it, you deliver on time

• Loyalty, you believe in Aladdin and you stay with us through both the good and tough times

• Ability to work under pressure, sometimes we have timely deadlines and we work long hours

• Innovative, Smart thinking outside the box

• Positive mentality, we are looking for happy mind & positive approach to life

• Ability to go the extra mile, be a self starter, not only doing the job but do it better than anyone

• Faith in Aladdin Vision and Mission, there’s nothing like a mastermind of people working towards a unified goal

AladdinB2B is looking for a B2B Appointment Setter Manager:

We are looking for someone who fits the startups culture - we are a young, happy, and motivated mastermind team working together remotely from all around the world. The B2B Appointment Setter Manager shall form a mastermind alliance with the Project Manager.

Responsibilities:

• Team Leadership: Supervise and lead a team of B2B appointment setters, providing guidance, training, and motivation to ensure they meet their targets.

• Goal Setting: Establish clear and achievable performance targets for the appointment setting team, aligned with the company's sales and revenue goals.

• Strategy Development: Develop and implement effective B2B appointment setting strategies, which may involve script development, target audience identification, and lead generation techniques.

• Performance Monitoring: Continuously monitor and evaluate the performance of appointment setters, using key metrics and analytics to track progress and make data-driven decisions.

• Training and Development: Provide ongoing training and coaching to team members, helping them improve their skills in lead qualification, objection handling, and appointment scheduling.

• Reporting: Generate and analyze reports on team performance, presenting insights and recommendations to the sales and marketing departments.

• Process Optimization: Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of the appointment setting operation.

• Quality Assurance: Ensure that all appointments scheduled meet quality standards and are well-qualified to improve the sales team's efficiency.

• Communication: Maintain effective communication with the sales team, marketing department, and other stakeholders to align goals and strategies.

• Technology Utilization: Utilize CRM and other sales and marketing tools to streamline processes and manage leads effectively.

• Budget Management: Manage the budget allocated for the B2B appointment setting team, optimizing expenses and resources.

• Lead Generation Collaboration: Collaborate with the marketing department to provide feedback on lead quality and help refine lead generation efforts.

• Customer Relationship Management: Maintain professional and positive interactions with potential clients, representing the company in a positive light.

• Compliance: Ensure that the team follows all relevant regulations and industry best practices in B2B appointment setting.

• Performance Reviews: Conduct regular performance reviews for team members, offering constructive feedback and recognizing high achievers.

• Problem Resolution: Address any challenges or issues that arise within the appointment setting team promptly and effectively.

Job Specification:

• Bachelor's Degree: Business Administration, Computer majors have an advantage

• Post-Graduate Degree

• Using AI Integration

• 8 to 10 years Experience

• Aladdin Academy Certified is required within the first month

Key Skills and characteristics:

• Time management and organization skills

• Strong skills to recruit and manage teams

• Have built a call center team from 0 to 100 agents

• Proven experience in B2B Appointment Setter management.

• Telephone communication + lead qualification & generation skills

• Computer & software skills, Google Apps skills including calendar, docs, email, drive, forms and tasks.

• Experience in online cloud call center tools and reportings

• Follow up on going project and sales skills

• Achieving tracking on daily target call made by the operation’s team

• Integrating within the team

• Exceptional attention to detail and a commitment to delivering excellence

Originally posted on Himalayas