Technical Support 3

📋 Description

• Provide primary support for Workday Expenses related requests and incidents
• Operate as part of a semi-front-end group handling online/offline transfers from Level 1 Support
• Provide remote support for incidents and requests
• Utilize advanced tools and knowledge to improve resolution rate for specified areas
• Assist end users with Workday Expenses administration concerns
• Apply ITSM practices: Incident, Major Incident, Service Request, Problem Management and Knowledge

🎯 Requirements

• Bachelor's degree or equivalent in engineering or IT/service management
• Experience in 2nd level technical support
• Experience with incident and request management
• Exposure to multi-cultural environments

🎁 Benefits

• At least 3 years’ work experience
• Advance level desktop support experience