Senior Customer Success Technical Manager

📋 Description

• Own and lead a high-value enterprise account, driving adoption, engagement, renewal success, and
• Build trusted strategic relationships across multiple business units and stakeholder groups within
• Design and execute scalable onboarding, implementation, and training programs, tailoring approaches
• Analyze usage and performance data to identify adoption opportunities, risks, and improvements
• Develop and execute renewal strategies to strengthen retention and satisfaction (NPS/CSAT).
• Collaborate with Product, Engineering, and Creative teams to communicate customer needs and

🎯 Requirements

• 6+ years of experience in Customer Success, Onboarding, Implementation, or related client-facing
• Proven track record of improving customer adoption, engagement, retention, and satisfaction
• Experience managing complex enterprise relationships involving large brands, sub-brands, business
• Strong data literacy to interpret insights and translate into actionable strategies.
• Excellent written, verbal, and presentation skills with stakeholder management.
• Strong commercial and strategic mindset; understanding how adoption and value contribute to growth.

🎁 Benefits

• 25 days of PTO plus public holidays with Flexible Time Off.
• Health insurance / private medical coverage.
• Monthly stipend for wellness, fitness, and development.
• Enhanced parental leave for birth/adoption/surrogacy.
• Flexible working hours to support work-life balance.
• Opportunity to collaborate with customers via the New York office and in a Generative AI-focused