Service Designer

📋 Description

• Design end-to-end onboarding for institutional clients
• Connect client needs with internal journeys and technology
• Map service journeys, touchpoints and friction points
• Conduct customer research and test services
• Define service measures to prioritise improvements
• Create blueprints, wireframes and prototypes to communicate ideas

🎯 Requirements

• Proven experience designing complex end-to-end services
• Strong knowledge of service-design and design-thinking methods
• Experience linking journeys with delivery teams
• Effective stakeholder management and facilitation
• Experience using insights to inform decisions
• Familiarity with accessibility standards; Figma or similar tools

🎁 Benefits

• Performance bonus and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan for permanent employees
• At least 25 days holiday plus holidays and option to buy/sell
• Discounts across products and stores