Operations Associate - Managed Support (Includes Weekend Rotation)

📋 Description

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the
• Be a part of building a brand new team and operational culture for Stripe

🎯 Requirements

• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbal.
• You excel in analytical thinking and problem solving.
• You have prior experience in customer service or internal and external user-facing operations.
• You enjoy learning about technical products and processes. You are an organized self-starter with a
• You have a process-oriented mindset and the ability to get things done.