L2 IT Engineer

📋 Description

• Resolve escalated Level 2 incidents and service requests from initial triage through to completion.
• Support client environments spanning Microsoft 365, endpoints, identity, networking, servers, and
• Investigate recurring technical issues and recommend practical solutions or process improvements.
• Maintain accurate ticket updates, technical findings, and documentation relating to client
• Escalate complex issues with clear documentation covering business impact, troubleshooting
• Support security monitoring by reviewing routine alerts and promptly escalating potential security

🎯 Requirements

• 2–4 years of experience in IT support, service desk, or managed service provider environments.
• Strong troubleshooting skills across Microsoft 365, Windows endpoints, identity, networking, and
• Working knowledge of technologies and platforms such as Datto RMM, Autotask PSA, IT Glue, Huntress
• Strong written and verbal communication skills, with the ability to work effectively with clients
• Microsoft, networking, or security certifications are advantageous but not essential.

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced